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| QCD (Quality, Cost, and Delivery) |
Also the 3 Elements of Demand. Quality, Cost, and Delivery are the key customer satisfaction metrics that determine if a company is competitive. Kaizen activity focuses on improving QCD metrics. |
| QCDSM (Quality, Cost, Delivery - Safety & Morale) |
A set of performance management measures that includes employee satisfaction (safety & morale) as well as customer satisfaction. Lean Transformation aims to eliminate waste, improve QCDSM metrics, and increase profitability. |
| QFD |
Quality Function Deployment |
| QMS |
See Quality Management System and Quality System. |
| QS-9000 |
Quality system requirements for suppliers to Daimler Chrysler, Ford and General Motors |
| QSR |
Quality System Requirements |
| quality |
Degree to which a set of inherent (existing) characteristics fulfils requirements. Meeting expectation and requirements, stated and un-stated, of the customer. |
| quality assurance |
The set of activities that specifies acceptable material and process parameters and measures actual performance in meeting defined quality standards. When used in reference to a department- quality assurance (QA) or quality control (QC)- it often indicates that responsibility for meeting quality standards has been delegated to that department, and is not an assumed function of other company operations. |
| quality at the source |
A system that certifies the acceptability of a vendor's goods or services by audits or demonstration of conformance to the required process, and eliminates the need for incoming inspection by the customer. |
| quality audit |
(also quality assessment, or conformity assessment) A systematic and independent examination and evaluation to determine whether quality activities and results comply with planned arrangements and whether these arrangements are implemented effectively and are suitable to achieve objectives. (see Quality system audit) |
| quality characteristic |
Inherent characteristic of a product, process or system related to a requirement. |
| quality control |
The operational techniques and the activities used to fulfill requirements of quality. Part of quality management focused on fulfilling quality requirements. |
| quality costs |
The quality life cycle costs identified with conformance and customer satisfaction, usually categorized as prevention (training and predictive process controls), appraisal (inspection and testing), internal failure (rework, scrap, downtime) and external failure (customer returns processing, warranty charges, replacements). |
| quality engineering |
That branch of engineering which deals with the principles and practice of product and service quality assurance and control. |
| quality function deployment (QFD) |
An overall methodology that begins in the design process and attempts to map the customer-defined expectation and definition of quality into the processes and parameters that will fulfill them. It integrates customer interview and market research techniques with internal cross-functional evaluations of the requirements. |
| quality improvement |
Part of quality management focused on increasing the ability to fulfill quality requirements. |
| quality loop; quality spiral |
Conceptual model of interacting activities that influence the quality of a product or service in the various stages ranging from the identification of needs to the assessment of whether these needs have been satisfied. |
| quality management |
The aspect of the overall business management function that determines and implements the quality policy. |
| quality management system |
Management system to direct and control an organization with regard to quality. |
| quality manual |
Document specifying the quality management system of an organization. |
| quality measure |
A quantitative measure of the features and characteristics of a product or service. |
| quality objective |
Something sought, or aimed for, related to quality. |
| quality of service (QoS) level |
A network or system agreement that specifies uptime, response time, acceptable error rates and other conditions for a given service and designated user base. |
| quality plan audit |
See Quality system audit. |
| quality plan |
Document specifying which procedures and associated resources shall be applied by whom and when to a specific project, product, process or contract. |
| quality planning |
Part of quality management focused on setting quality objectives and specifying necessary operational processes and related resources to fulfill the quality objectives. A structured process for defining the methods (i.e., measurements, tests) that will be used in the production of a specific product or family of products (i.e., parts, materials). (See Quality Plan). |
| quality policy |
The overall intentions and direction of an organization as regards quality as formally expressed by top management. |
| quality surveillance |
The continuing monitoring and verification of the status of procedures, methods, conditions, products, processes, and services, and analysis of records in relation to stated references to ensure that requirements for quality are being met. |
| quality system audit |
A documented activity performed to verify, by examination and evaluation of objective evidence, that applicable elements of the quality system are suitable and have been developed, documented, and effectively implemented in accordance with specified requirements. |
| quality system review |
A formal evaluation by management of the status and adequacy of the quality system in relation to quality policy and/or new objectives resulting from changing circumstances. |
| quality system |
The organizational structure, responsibilities, procedures, processes, and resources for implementing quality management. |
| quality |
The characteristics of an item or process that indicate its conformance to designated parameters, and its degree of perceived customer acceptance or satisfaction. Quality characteristics often include reliability, consistency and the ability to continue performance in stress or volume situations, but are critical only in relation to the value placed on them by the user or customer. |
| quantity rounding |
System functions that modify the original result of a transaction by rounding up or down to a specified number of decimal places. Typically used when a unit of measure conversion is performed (cases to each) and the generated value does not make sense from a physical or operating standpoint. |
| queue |
Jobs, orders or activities waiting to be processed and prioritized by a FIFO, LIFO, critical ratio or other measure. |
| queue time |
Time spent by a specific job or order waiting to be processed by a resource that is currently not immediately available for that job. |
| quick changeover |
The ability to change tooling and fixtures rapidly (usually minutes), so multiple products can be run on the same machine. |
| quick response |
Systems that attempt to provide quick turnaround and reduced lead time based on the location and level of inventory, and linked communications systems that quickly translate and evaluate changes in customer requirements based on usage and POS data. |
| quote |
A specific determination of the cost, timing, description and terms associated with a projected good or service to be provided by a supplier to a customer. A quote is normally valid for a certain timeframe, or up to a specified quantity limit, and modified based on changes in the item or service configuration. |
